Assessing The Perceived Differences Of Service Quality Across Gender In Public Polytechnic Institutes

Abstract

The objective of this research paper is to assess the role of gender in evaluating the service quality of public polytechnic institutions. This study is based on the primary data. Questionnaire is framed for collecting the necessary information. Likert’s 7 point scale has been adopted to quote the responses of the students. A sample of 250 students is taken for study. The data was analyzed with the help of Independent Sample ‘T’-Test. This study analyzes the role of gender in evaluating the service quality of public polytechnic institutions. It is important to investigate service quality logically because in the present era of fierce competition among institutions, quality of service plays an important role for their survival. Different students perceive the service quality differently according to their demographic features. The study concluded that no significant differences between male and female respondents for service quality dimensions in public polytechnic institutes.