Main Article Content

Abstract

This present study therefore examines the impact of electronic business on the overall costs reduction in organization as well improving customer relations and revenue generation. Survey research design was adopted. The population for this study was chosen from bankers and businessmen. The sample size was determined using Cochran’s equation of infinite population developed to yield a representative sample for proportions. Data was obtained from questionnaire administered on the sample population of 135 respondents across South-East States of Nigeria. Data obtained was analyzed using one sample t-test statistics with aid of SPSS version 20.0 software. Findings shows that electronic business significantly impacted on the overall costs of operation hence increase revenue of an organization as well improved customer relations and satisfactions. Therefore, recommended that the organizations, businessmen and financial institutions should embark on more effective Information Technology training of their members in order to enhance their performance as well customers’ satisfactions.

Article Details

How to Cite
Okolocha, Chizoba Bonaventure. (2020). Electronic Business and Firm Performance: An Empirical Analysis from South-East States of Nigeria. Journal for Studies in Management and Planning, 6(1), 44-54. Retrieved from https://journals.eduindex.org/index.php/jsmap/article/view/19742