Page 1 of 11
Journal for Studies in Management and Planning
Available at https://pen2print.org/index.php/jsmap/
ISSN: 2395-0463
Volume 04 Issue
09
September 2018
Available online: https://pen2print.org/index.php/jsmap/ P a g e | 168
Leadership Style and Interpersonal Communication of Employee
Satisfaction and Its Effect on the Employee Performance
(Study at Telesales Officer at one of the Insurance Company in Jakarta)
Rifqi Amri Putri, S.S
amriputrifqi@gmail.com
Master of Management, Faculty of Business Communication, Universitas Gunadarma
ABSTRACT
All companies in general have a strategy to advance the company, required good
communication skills between superiors and subordinates in order to avoid
misunderstandings. In addition to good communication skills between superiors and
subordinates in an organization, the ability of superior in leading an organization is also
required. Leadership is important in every organization, because it is the leader factor that
determines the success or failure of an organization therefore the company must be able
to optimize the performance of its employees, the company performance will achieve
satisfactory results in the company if there is good communication, effective leadership
and motivation. With good performance then the company will be able to compete in
industry. This study aims to determine how big the relationship between leadership style,
interpersonal communication to employee job satisfaction and its effect on employee
performance. The method used in this study by path analysis with SPSS application
version 21. These results indicate that the relationship of leadership style on employee job
satisfaction has a contribution of 0,24, relationship style of leadership on the performance
of employees have a contribution of 0,279, the relationship between interpersonal
communication on employee job satisfaction has a contribution of 0,131, a relationship of
interpersonal communication on the employee's performance has contributed of 0,448,
employee satisfaction relationship to employee performance has a contribution of 0,185.
As for the total effect of leadership style through employee satisfaction on the
performance of employees have a contribution of 0,323 and the total effect of
interpersonal communication through employee satisfaction to employee performance
has contributed 0,472.
Keywords: leadership style, interpersonal communication, job satisfaction, employee
performance.
Page 2 of 11
Journal for Studies in Management and Planning
Available at https://pen2print.org/index.php/jsmap/
ISSN: 2395-0463
Volume 04 Issue
09
September 2018
Available online: https://pen2print.org/index.php/jsmap/ P a g e | 169
INTRODUCTION
All companies generally have a
strategy to promote the company, but the
ability of good communication between
supervisors and subordinates to avoid
misunderstandings in the organization. In
addition, the ability of good
communication between superiors and
subordinates in the organization, the
ability of employers within an
organization and also required.
Leadership is important in any
organization, because of the leader that
determine the success or failure of an
organization and therefore the company
should be able to optimize the
performance of its employees, the
company's performance will achieve
satisfactory results in the company if
there is good communication, effective
leadership and motivation good work
too. With a good performance, the
company will be able to compete in the
industry.
Effective leadership should provide
direction to the efforts of all employees
in achieving organizational goals.
Without leadership, the relationship
between individual goals and
organizational goals may not be
unidirectional. This situation led to a
situation where individuals work to
achieve personal goals, while the whole
organization to be inefficient in
achieving the organization.
Human resources in this case is a central
factor in the company, so it takes an
educated and ready-made workforce to
support the development of the company.
As an example in Jakarta, many people
from outside the province come to the
capital to get a job. In Jakarta itself has a
wide range of companies which can
accommodate many new candidates.
Prospective employees can choose
industry according to their ability or area
of interest, also able to adapt to their
work environment, whether it can meet
the psychological needs such as the need
to be appreciated, the need to grow and
the need for social relations will be
assessed positively by employees.
Employees who feel valued and
appreciated, evolving for the better since
he learned new things and do something
useful, and obtain the identity and
meaningful social relationships, tend to
work harder to achieve the organization's
goals and has a high work involvement.
Brown & Leigh (1996), supported by
Parker et al. (2003), said that the
psychological climate varies in
relationship with employee
organizational behavior, such as job
satisfaction, organizational commitment,
job involvement, employee motivation
and employee performance.
One of the things that must be
considered in the implementation of the
work towards the realization of job
satisfaction. Employee satisfaction can
be achieved when all hopes can be
fulfilled in performing the task. Job
satisfaction is a reflection of the feelings
and attitudes of individuals to their work,
which is the interaction between the
concerned with the surrounding.
Individuals with job satisfaction is
expected to pull out all the capacity and
energy that has to complete the job.
Page 3 of 11
Journal for Studies in Management and Planning
Available at https://pen2print.org/index.php/jsmap/
ISSN: 2395-0463
Volume 04 Issue
09
September 2018
Available online: https://pen2print.org/index.php/jsmap/ P a g e | 170
Job satisfaction also reflects a
person's feelings toward his work and
everything that is encountered in the
work environment. Seen in the positive
attitude of the employees to the job and
everything encountered in the workplace.
The higher the level of job satisfaction of
employees the better the level of
employee performance. Not only job
satisfaction factors that need to be
considered by the company to improve
employee performance, but the company
must pay attention to the factors of work
pressure experienced by the employees.
For the realization of the work to
meet the alignment of two interests of
each member organization is necessary
cooperation among the members. Human
resources as the greatest potential for an
organization that would not want to work
in groups with different individual
characteristics. Therefore, in developing
an organization based on cooperation or
collectivity of the group required a clear
performance and organizational structure
so that the organization works
effectively.
LITERATURE REVIEW
Interpersonal Communication
Effective interpersonal
communication is important for members
of the organization are expected to bring
the results of the exchange of
information and mutual understanding
(mutual understanding). The
effectiveness of interpersonal
communication in humanistic view
according to Devito contains the
following elements:
1. Openness
The quality of openness refers to at
least three aspects of interpersonal
communication.
2. Empathy
Henry Backrack (in Devito, 1997: 5)
defines empathy as a person's ability to
know what another person is going
through at a certain point, from the other
person's point of view through the other
person's perspective. Sympathy on the
other hand is to feel for others or to feel
sad. In contrast to empathy is feeling
something like the person who
experienced it, being on the same ship
and feeling the same feeling in the same
way.
3. Supportiveness
4. Positiveness
A positive attitude in interpersonal
communication means that the ability to
view themselves in a positive and
respectful to others. A positive attitude
can not be separated from the effort to
encourage respect for the existence and
importance of others. Positive impetus is
generally shaped to praise or recognition
and usually consists of behavior that we
expect.
5. Equality (Equality)
In every situation, there may be
inequality. One may be smarter, richer,
more handsome or beautiful, or bigger
than the others. There are never two
people who are truly equal in every way.
Regardless of this inequality,
interpersonal communication will be
more effective when the atmosphere is
equal. This means there must be a tacit
recognition that both parties are equally
