Page 1 of 9
Journal for Studies in Management and Planning
Available at
http://edupediapublications.org/journals/index.php/JSMaP/
ISSN: 2395-0463
Volume 04 Issue 01
January 2018
Available online: http://edupediapublications.org/journals/index.php/JSMaP/ P a g e | 132
E-Governance Initiatives in Telangana
(India): Problems and Challenges
Dr.Pulla Srinivas *
Part time lecturer in Department of Public administration & HRM
Kakatiya University, Warangal, Telangana State, India.
Abstract—in this digital world, research interest is
being increased on e-governance; existing research
doesn't adequately address critical issues regarding
the development, implementation, and integration of
the e-governance projects. The delivering of e-services
to the citizens at their door is the primary function of
government. Looking at 'service' from the citizens'
point of view, the Government of Telangana seeks to
redefine citizen services through eSeva, using state-of- the-art technologies, "MeeSeva" in Telugu means, ‘At
your service,' i.e., service to citizens. It is a good
governance initiative that incorporates the vision of
National eGov Plan "Public Services Closer to Home"
and facilitates single entry portal for an entire range
of G2C& G2B services. And other services like
TSOnline service portal, E-procurement, CFST- Transport Department Services, Society for Telangana
State Network (SoFTNET), e-Suvidha – Complete
Application for Municipalities etc.. The objective of
this paper is to address the E-Governance Initiatives
in Telangana with Problems and Challenges based on
the existing literature review the article provides an
analysis of existing empirical findings and theoretical
perspectives related to e-governance initiatives in
Telangana state, India.
Keywords:- E-Governance, MeeSeva, SoFTNET, e- Suvidha, Telanagana
I. INTRODUCTION
E-Governance is nothing but the use of internet
technology as a platform for exchanging information,
providing services and transacting with citizens,
businesses, and other arms of government. E- Governance offers a sound strategy for strengthening
overall governance. It can not only improve
accountability, transparency, and efficiency of
government processes but also facilitate sustainable
and inclusive growth. E-Governance also provides a
mechanism of direct delivery of public services to the
marginal segments of the society in the remotest
corners, without having to deal with intermediaries.
Electronic Governance or E-Governance is primarily
related to executing the functions and achieving the
results of governance using Information and
Communications Technology (ICT). UNESCO defines
“E-Governance is the use of ICT by different actors of
the society with the aim to improve their access to
information and to build their capacities” [1]. Dr. A. P.
J. Abdul Kalam, former President of India, visualized
e-Governance as “A transparent smart e-Governance
with seamless access, secure and authentic flow of
information crossing the interdepartmental barrier and
providing a fair and unbiased service to the citizen”
[2]. International Institute for Communication and
Development (IICD) defined e-governance as “the
application of electronic means in: (1) the interaction
between the government and citizens and government
and businesses, as well as (2) in internal government
operations to simplify and improve democratic,
government and business aspects of governance" [3].
E-Governance is the use of modern ICTs like the
Internet, Intranet, Mobiles, Web Applications, and
Mobile Apps by the government to improve the
efficiency, effectiveness of service delivery to promote
the democracy.
Page 3 of 9
Journal for Studies in Management and Planning
Available at
http://edupediapublications.org/journals/index.php/JSMaP/
ISSN: 2395-0463
Volume 04 Issue 01
January 2018
Available online: http://edupediapublications.org/journals/index.php/JSMaP/ P a g e | 134
Department dated 09-05-97. During September 2000
the Information Technology & Communications
(IT&C) Department was given an independent status
vide G.O. Ms. NO. 12, IT&C Dept dt. 11.09.2000.
A. TSTS (Telangana Technology Services)
TSTS is focusing on e-Governance. It provides
consultancy, procurement services, and
implementation support to the government entities for
their ICT initiatives. The government established
TSTS Ltd. as a specialized agency to build up skills
for the development of computer systems requirement
specifications, techno-commercial analysis, market
intelligence, etc. for procurement of computer and
office automation equipment, acceptance testing and
all related services. Government Departments, Public
Institutions, and Public Sector Undertakings have been
relying on TSTS Ltd., for their hardware/software
procurement requirements.
Objectives
• To Provide consultancy services to Government
Departments, Government Companies/
Corporations, Government Aided Bodies/
Institutions in the purchase of modern office
equipment including computer hardware and to
assist in preparation of site and installation of all
such equipment and hardware and to provide
consultancy services
• To undertake maintenance and repairs of
hardware and to undertake development of
software appropriate to the needs of user depts
• To provide services to operate the systems and to
provide consultancy to user depts. for recruitment
of professionals and provide detailed training to
user agencies at various levels
• To undertake research and development in
software and assist in acquisition and maintenance
of equipment maintenance and use of any other
technological aids to administration.
Vision:
• Reduce procurement timelines
• Capacity Building by way of strengthening
the Technical Manpower
• Encouragement by way of Government
funding for IT initiatives.
• Promote Technology transfer and
commercialization
• Come out with more and more e- governance initiatives for all the
departments
• To focus on consultancy projects
B. eSeva Citizen Service with Difference:
Looking at 'service' from the citizens' point of view,
the Government of Telangana seeks to redefine citizen
services through eSeva, using state-of-the-art
technologies. eSeva builds on the success of the
TWINS pilot project launched in Banjara Hills,
Hyderabad, in December 1999.
An Integration Approach
• An Integration of departments - central and
state governments.
• Integration of services.
• Integration of G2C and B2C.
• Efficiency, Reliability, Transparency, and
Scalability are the watchwords at eSeva.
Integrated Approach:
The Vision:
The Government of Telangana has a clear vision to
create a knowledge society by using Information
Technology in all aspects of development and
governance. Pioneering efforts are being made to
reach the benefits of IT to the citizens - urban and
rural, rich and poor, literate and illiterate. The
Government is conscious of the dangers of the 'digital
divide,' and is making special provisions for reaching
the 'information have-nots.'
Salient features of eSeva
• 51 eSeva centers (with 400 service counters)
spread over the Twin Cities and Ranga
Reddy District.
• All service counters are facilitated with an
electronic queuing system.
• Operating from 8.00 am to 8.00 pm, on all
working days and 9.00am to 1.00pm on
holidays (Second Saturdays & Sundays).
• 'One-stop-shop' for over 66 G2C and B2C
services.
