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Abstract
ICT implementation in public sector is undergoing a colossal transformation with the advent of sophisticated & reliable technology solutions, ably complimented by briskly maturing service delivery process models. The e-Governance (& Digital India) roadmap framed by respective State & Central Governments in the last decade bears testimony to the fact that citizens can expect a radical shift in Government functioning ;resulting in noteworthy upliftment of Policy Framework mechanisms. ct primary data from the host communities.