Main Article Content
This research identified the service quality and customer satisfaction of using KTM services from KL Sentral to Batu Tiga. Customer satisfaction is an important factor for any business to boom whether it is a new or an old. In addition, a particular company’s business can only become profitable and successful if the customers are satisfied with the services provided. Likewise, if the customer is not satisfied with the service provided it may be a factor in the declining profit. The research approach was quantitative which was easy because all the data’s provided measured and written down with numbers.