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Abstract
Human enterprises work on the principle of complementarity. Nothing is possible except through co-operation and co-ordination. This is because man is basically a social animal. All beings are endowed with needs and the fulfilment of these needs requires joint enterprise. Humanity has an instinct for possessions and the instinct for sharing is not equally strong. So these factors must be applied in managerial and administrative process of IT/ITES-BPOs in India which would contribute to effective employee retention.