Main Article Content
Abstract
This research paper is aimed at studying customer satisfaction with respect to Hotels in and around Vellore District. The main objective is to explore the level of customer satisfaction towards hotel industry in Chennai district and to retain the customer in the business and to help for improvement of customer services and to know the factors which motivate the customers towards hotels. A well structured Questionnaire is used to collect primary data. Sample size is 100, variance and confidence methods are used for Determining sample size. The researcher adopted simple random sampling for the study. Finally, it has been identified that the overall assessment of customer satisfaction in hotel industry is good.