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Abstract
A study to understand the operational challenges which are faced by F&B service employees in five star Hotels of Pune and Mumbai. The research is specifically for the Food and Beverage service department staff, this particular section of staff face tremendous work pressure during the service operations as they are the mediators between the chef and the guest, their stress level is high. In this situation if they are facing challenges while serving then it has to be resolved. So it is responsibility of management to provide proper infrastructure for the operations. Also the operational staff should be motivated to actively participate and help management in overcoming the challenging situations incase while anything happens.