A Study to Analyses the Impact of E- Appointment System on Waiting Time and Patient Satisfaction at Rehabilitation Center

Abstract

The aim of the research is to study the impact of E-appointment system on waiting time and patient satisfaction at rehabilitation center. Research Methodology: Cross Sectional Descriptive study. Sampling: Random sampling, patient attending Speech and Audio Clinic at Ashtavakra Rehabilitation Center. Sample Size of 100 Patients. Data Collection: Data collection is done through structured questioner. Data analysis: the data is analyzed using SPSS Version 21. Result: With the help of E-appointment System Health Care administrator can overcome the problem of thE-appointment load and can efficiently schedule thE-appointment by reducing the waiting time and increasing the patient satisfaction. Conclusion: E-appointment system has increased the patient satisfaction by reducing waiting time at Ashtavakra Rehabilitation Center. The waiting time of respondents has reduced by 24.7 minutes on average after its implementation. (95% CI [23.05, 26.36], (t₉₉ = 29.69, p < 0.001).