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Abstract
As today, banking has redefined itself as customer semantic. It becomes more important that the Customer is being happier with service provided. The scenario of Digital Banking is changing day by day; the major banks in India are increasingly providing services through various electronic channels. On 8thNovember 2016, the Government of India announced demonetization, The Government felt that demonetization would control shadow economy cracking down the usage of illicit cash which is used to fund illegal activities. The sudden nature of the announcement coupled with the extended cash shortages in the weeks that followed created a significant disruption throughout the economy.