Main Article Content
Abstract
In today’s world of technological advancements, banking sectors have developed to a great extent due to the enhancements in the area of information and technology. Among all the e-banking services, ATM service is the most popular and used widely by mostly all the people. The study done here is an endeavour to examine the service quality level of the services of ATM offered by the banks in Chennai. For the purpose of the paper, primary data was collected through a questionnaire from 123 respondents of the banks of private sector in Chennai. The respondents were selected though random sampling. Analysis of the data was done using paired sample t-test. The results of the analysis show that most of the service quality attributes exhibit positive gap which means satisfaction is seen in service quality.