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Banking plays a remarkable role in the Indian Economy not only in independent India but since the Vedic period.  Remarkable performance has been noticed during the Pre Independence, Post Independence, Post Nationalized period and in the recent times too. In recent years, the banking industry around the world has been undergoing a rapid transformation. The deepening of information technology has facilitated better tracking and fulfillment of commitments, multiple delivery channels for online customers and faster resolution of issues. 

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Jha, M. B. K. (2019). Analysis of Customer Satisfaction on Online Banking: A Case Study of Nalanda District of Bihar. European Journal of Business and Social Sciences, 7(4), 55-63. Retrieved from