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Abstract


This study unraveled the Public Service quality for e – Governance Implementation delivery in Akwa Ibom State, Nigeria. In this way, the exploitation of Information and Communication Technologies (ICTs) in applications in Public administration has it enhanced the delivery of public services to citizens and clients not; only by improving the process and management of government, but also by redefining the traditional concepts of citizenship are discussed. The study found that there are certain challenges that hinder the adoption and effective implementation of e - governance in Akwa Ibom State, Nigeria. We collected data from both primary and secondary sources, to elicit information from stakeholders in the research area. The study revealed that the challenges facing the deployment of e-governance in Akwa Ibom State were incessant power failure, communication infrastructure deficit and low IT professional manpower. The survey also revealed that the use of e-governance would bring improved efficiency in government operations without necessarily increasing the cost of state governance. It would strengthen democratic principles and ideologies which in turn brings good governance to the people.


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