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Abstract

Organisations have one key expectation in line with their vision and mission statements; growth and development. However, the overall performance of an organisation is an attribute of individual and unit-level performance. In this conceptual review, scholarly studies have been used to put up a firm argument that organisational commitment (OC) and organisation performance (OP) are associated to organisational citizenship behaviour (OCB) playing a mediating role. Using a systematic review process and critical analysis, the paper attempts to show that OC is indirectly correlated to OP with OCB being the mediator between the two variables. Particularly, the organisational citizenship behaviour (OCB) is conceptualised as an enabler of OP but in the presence of OC, with commitment being analysed critically through the lens of management attributes.

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